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The key to success in
any service business is customer relations
and satisfaction; and it is no different in
the parking industry. Welcome Parking's patrons
deserve and receive a parking experience that
is courteous, efficient and user friendly.
This starts at the point of service, the parking
facility, where the patron is entitled to
the following:
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Greeted
courteously by a member of the parking
staff in full uniform displaying Welcome
Parking's distinct emblem |
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Knowledgeable
answers to questions about their parking
stay or area venues |
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Professional,
safe handling of their automobile (valet
operation) |
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Posted
parking rate schedule that is readily
understandable by the patron |
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Clean,
well-lit and well-signed parking lot
or garage that will afford a pleasant
parking experience for the patron |
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Friendly
and cheerful "goodbye" from
our staff with an invitation to visit
us again |
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| Welcome Parking also initiates
"Patron Appreciation Days" when
customers will be offered a small token of
the company's appreciation for their patronage,
such as a newspaper, a cup of coffee, candy
at holiday times, reduced parking coupons
or key rings. We have found that a small token
of appreciation often results in a large amount
of customer satisfaction and retention. |
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